Greetings one and all,
Today was a GRAND day indeed! I was back in an actual classroom and back at The University of Liverpool. It is one of my absolute favourite places to visit, not just the University but the city too. Such warm and inviting people, although the woman who ‘helpfully’ pointed us in the way of the training venue seemed dead set on sending us to the other side of Liverpool – not so helpful that one… Still, we got there eventually, phew and with thirty minutes to spare.
I was back on my old stomping ground with the newly rejuvenated ‘Dealing with Potential Aggression’ course which I piloted with Liverpool back in 2018! Can it really be such a long time ago? It feels like yesterday. The course has (as have all my courses) had a top to toe revamp. There were some familiar faces on the training, so just as well I wasn’t repeating myself. The ever so wonderful Gwyn Hill made her grand return as the pretty extraordinarily ‘Nana Joan.’ Plus, the new training films starring Rob Caton and Charlotte Bloom went down a storm. There was laughter, discussion, more laughter, some serious points to be made and lots and lots of learning activities.
The staff were greatly appreciative of the work I have put into the course, as you can see below from a smattering of the feedback comments. As always 100% positive. It fills me with joy to know people can see for themselves just how much work I put into my course creation. The research I undertake, the interviews and of course the bespoke training films, made just for them.
Today I partnered with a dear friend Sarah, I showed her my course and had her take part. She will soon be joining forces with me, more on that at a later date…
On with the feedback:
“This was a great course delivered with humour. Thank you Steven. Lots of strategies for dealing with difficult conversations, will definitely use your principles.”
Pauline
“An enjoyable and engaging day, lots of opportunity to apply learning and to interact with other participants.”
Jo
“A really enjoyable session delivered in a very accessible way. The pace was just right and the activities really well constructed. I can highly recommend this course.”
Cath
“A great, interactive course and humour was used well. I learned a lot of practical knowledge skills that will really help me day to day. Thank you!”
Bridget
“I really enjoyed this course particularly the activities, especially when deconstructing how to communicate effectively.”
Jigs
“It was nice to spend time reflecting on our own actions, thoughts and practices. Excellent to have some new ‘skills’ to implement especially when dealing with aggressive behaviour.”
Claire
“A very engaging session. Useful exercises and interesting examples from the real world.”
Anthony
“I thoroughly enjoyed the training and content and feel like I have taken a lot away. I look forward to putting what I have learnt into practice.”
Ashley
“This training session was really interactive and informative! 😊”
Lily
“Great course! Active involvement! A really enjoyable learning experience.”
Vikky
“It was a relaxed and important session that really embedded the concepts.”
Max
“An enjoyable, reflective day. It reminded me of how to conduct conversations better.”
Lou
“SUPER! Interactive and full of relevant content. What it presumed would be ‘another course’ was in fact fab! I have learned so much to put into practice.”
Bev
“Superb facilitation. Great examples from experience. Relevant and enjoyable activities. Highly interactive! 😊”
Rebecca
“Steven is such an engaging speaker, lots and lots of practical examples mixed with theory. VERY enjoyable.”
Cathy
“An excellent interactive session.”
Anon
“The humour on the course really helped to embed the learning.”
Anon
“Facilitator was very good.”
Anon