DSC_4927_edited.jpg

My background in education, social care, performance and support work has given me the insight to create, pioneering, fun and engaging training, relevant to any new client. I keep in touch with work on the ground; and make sure that my resources are current and contemporary.  

 

I regularly interview service users and customers and see things from their perspective, ensuring that I tell their story and explain their decision making.  These films have become a big talking point, as learners witness real people, in real life situations.  

Below you will find information about the courses that I currently offer.  I bespoke all of the courses to meet your learning and development needs.  I also deliver one-off team building days, that have 100% glowing feedback.

DSC_4927_edited.jpg

Motivational Interviewing (MI)

Inspiring Change

What is Motivational Interviewing?

 

1.       It is an effective evidence-based approach to overcoming ambivalence (ambivalence keeps many people from making positive life.)

2.       It is non-judgmental, non-confrontational and non-adversarial.

3.       It is a method that works on facilitating and engaging motivation within the customer in order for them to think about and change their behaviour.

 

Steven Talbot has been successfully training people in MI for eleven years.  He has trained: Social workers, teachers and teaching support, housing officers, all manner of front facing support workers, fire and safety officers, mental health professionals and various other professionals. 

 

Feedback from the course has been 100% positive, with many people stating how the course has changed the way that they work with customers and / or service users, and seen customers making great strides in changing their lives. 

 

This much sought after, fully interactive, learner led course is two full days (9.30am until 4pm) and consists of:

  1. The principles behind motivational interviewing

  2. Exploring ambivalence and how to reduce resistance and sustain talk

  3. Analysing what is meant by ‘active listening’

  4. Describing cycles of change

  5. Exploring ‘change talk’ and boosting the intrinsic need for change

  6. Discovering where dangerous assumptions can lead

  7. Exploring the theory of ‘roadblocks’ 

  8. Taking part in motivational interviewing

 

And no – there’s no role play, so you can now sigh with relief. 

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

7.JPG

Dealing with potentially challenging behaviour

Is it me or is it you?!

Fully interactive with practical elements throughout the session that reinforce learning.  Zero jargon, straight to the point with some group discussion, working in pairs and small group activities littered throughout.

 

Aim: The aim of this session is to equip you with the ability to deal appropriately with challenging behaviour in the workplace.

 

Objectives: By the end of the training all learners will have

 

  1. Examined the escalation factors that create conflict.

  2. Described how ineffective and effective communication can bring problems and resolutions.

  3. Explained pro-social behaviour.

  4. Described the Drama Triangle.  

  5. Explored the need for assertive responses to challenging behaviour.

  6. Used the DESC principle to explore assertive actions.

 

Run time: Three hours

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

Havenbrook 3.jpg

Homelessness Reduction Act

An overview

Aim: All learners will explore the Homelessness Reduction Act (HRA) and determine why it is important to them in their roles.

 

Objectives: By the end of the half day training all learners will have

 

  1. Explored the current problems in homelessness provision (why the changes?)

  2. Described the reality of the Homelessness Reduction Act

  3. Explored advisory services code of guidance

  4. identified people who are at particular risk of homelessness

  5. Listened to the voices of customers who have encountered barriers to support

  6. Determined how to support, engage and reflect on customer needs

  7. · Analysed assessments and personalised housing plans.

 

The training is delivered over three hours. 

 

The training is appropriate for anyone who is dealing directly with young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

DSC_4874.JPG

Empathy
Fatigue

Embracing Rational Compassion

“We don’t live in an age of reason; we live in an age of empathy.”

Frans de Waal

 

Empathy. What exactly is it? Do all humans naturally exude empathy? What happens when we don’t agree with the lifestyles, life choices or actions of the people we are working with or support? When faced with morally complex decisions does empathy, rather than rational compassion, sometimes mean we get things wrong?

 

Aim: This one-day training course, encourages learners to embrace a more rational approach to working with customers / service users. Using up to date research and analysis, learners address their own bias and conceptions and explore how to work compassionately with all manner of customers.

 

Objectives: By the end of the day, all learners will have:

 

1.       Described what is meant by empathy

2.       Explained and explored the need for more rational compassion

3.       Addressed the passion versus compassion debate

4.       Discovered where dangerous ‘gut feelings’ can lead, especially in relation to empathy, anger, disgust and love

5.       Described the importance of facts

6.       Explored the difference between feeling and understanding

7.       Examined the escalation factors that create challenges and conflict

8.       Described how effective communication can support your colleague or customer to resolution

9.       Explained how to work with all manner of customer irrespective of their lifestyle, life choices, words or actions

10.     Explored meditation and self-care activities that will benefit people experiencing either empathy fatigue or burnout. 

 

Full days training (9.30am until 4pm)

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

6.JPG

Recognising and Responding to Vulnerability

Recognising and responding to vulnerability

Aim: By the completion of the course all learners will have a clear over-view of what is meant by vulnerability and how to overcome any assumptions and act in a pro-active manner.

 

Objectives: By the end of the session you will have

 

  1. Defined what is meant by vulnerability in relation to both ‘adults at risk of harm’ and vulnerable children and young people.

  2. Explore what the Care Act states in relation to vulnerability and beyond.

  3. Describe how intrinsic and extrinsic factors can result in harm, or risk of harm to all manner of people.

  4. Explain the influence of risk factors on vulnerability.

  5. Explore how to support and engage with people who are vulnerable or at risk.

  6. Recognise how people may respond to probing and or intervention.

  7. Describe the correct way in which to intervene or escalate the issue and the need to think clearly and pro-actively.

  8. Explore ways to foster personal resilience when dealing with cases of vulnerability.

 

Full days training (9.30am until 4pm)

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

3.JPG

Bipolar Affective Disorder

It’s not just the highs and the lows

“Bipolar disorder can be a great teacher. It’s a challenge, but it can set you up to be able to do almost anything else in your life.”

                                            Carrie Fisher

 

Aim: This one day course has been created with people living with bipolar across Stoke on Trent and Staffordshire. Throughout the course, you will learn of their terrific highs and tremendous lows and the way in which people navigate their condition.

 

Objectives: By the end of the session you will have

 

  1. Explored Bipolar Affective Disorder.

  2. Described what is meant by Cyclothymia.

  3. Discovered the genetics, the biology and the stresses of Bipolar.

  4. Recognised the warning signs of depressive episodes and mania.

  5. Discovered why an accurate diagnosis is an important part of living with bipolar.

  6. Explored the ways in which mood swings can be managed and alleviated.

  7. Described the positive outcomes for people managing their condition.

  8. Explored tips to best support your customer who are living with Bipolar or Cyclothymia.

 

Full days training (9.30am until 4pm)

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Mental Health Professionals, Organisational Leaders, Frontline staff etc

Havenbrook 1.jpg

Compulsive Hoarding

Trapped and Drowning in my Things

This course was co-designed and created with customers to give their view of compulsive hoarding and how they overcame their issues which led them to hoard.

 

Aim: of the session is for you to identify and respond to hoarding behaviour, ensuring that a multi-agency approach is developed to ensure that each hoarding case can be dealt with in an effective and co-ordinated way.

 

Objectives: By the end of the day’s training you will have:

 

1.       Described the characteristics of somebody with hoarding compulsion

2.       Identified how to recognise hoarding behaviour

3.       Demonstrated how to successfully use the clutter rating scale

4.       Explored ambivalence, intervention, sustain talk, procrastination and support measures

5.       Recognised the difficulty in discussing hoarding with customers (the elephant in the room)

6.       Discussed fire hazards, fire safety and safe egress

7.       Explored the legal enforcement actions available to you.   

 

Full days training (9.30am until 4pm)

 

This event is appropriate for anyone who is dealing directly with people in their home; be that home owner, private rented, local authority, social housing or hostels: any and all frontline staff.

DSC_4939.JPG

Creating a Psychologically Informed Environment

Trauma and Change

Aim: This one-day course has been created with people across Staffordshire who have experienced trauma and / or homelessness. Psychologically informed environments (PIEs) are services where the day-to-day running has been designed to take the psychological and emotional needs of people with these experiences into account.

 

Objectives: By the end of the one day’s training all learners will have

 

  1. Explored what is meant by Psychologically informed environments (PIEs)

  2. Described the signs of trauma and creating trauma responsive approaches

  3. Analysed trauma that could be unintentionally, reinforced or continued

  4. Observed what customers may have experienced and how this could impact how they relate to services

  5. Discovered the emotional and psychological needs of service users

  6. Described how to create environments that aid and do not impede people's recovery

  7. Explained the importance of self-care through reflective practice

  8. Discovered how to continue to develop and transform the way services are delivered.

 

Full days training (9.30am until 4pm)

 

The training is appropriate for anyone who is dealing directly with children, young people and adults: 

 

Managers, Social Care, Organisational Leaders, Housing Officers, Frontline staff etc

DSC_4927_edited.jpg

Respect and Inclusion

It’s Just Banter Mate

You've not experienced an Equality and Diversity session until you've attended one of my courses.  I will train you on ways to challenge beliefs and prejudices, deal with 'outrage culture' and build resilience.  I offer relevant examples, copious learning activities and a real world understanding of legislation in plain English.  It's also GREAT fun and people leave feeling elated and informed.

 

Aim: To equip all staff with the abilities to recognise disrespectful behaviour and challenge effectively, ensuring your organisation is a beacon of pro-social behaviour.

 

Learning Outcomes - by the end of the session, all learners will have:

 

  1. Described what is meant by respect and inclusive behaviour

  2. Explored paradigm shifts and the way in which society reacts to change

  3. Explained the principles of the Equality Act 2010

  4. Determined the impact of stereotyping, prejudice and labelling

  5. Analysed the pitfalls of communication, especially in relation to language and choice of colloquialisms

  6. Explained the need to be professional and inclusive especially when working within a team

  7. Demonstrated professionalism and how to challenge inappropriate behaviour.

 

Full days training (9.30am until 4pm)

 

The training is appropriate for anyone.