Greetings one and all,
I recently delivered my brand-new course, ‘That Human Moment’ Making Safeguarding Personal to staff from Stoke on Trent City Council via the Expert Citizens Insight Academy. The course has undergone something of a revamp after my initial launch earlier in January. As a trainer, sometimes you know, regardless of the positive comments that the course could be better, stronger, more streamlined. And so, I threw on my thinking cap and began the revamp. A tweak here, a new activity here and fair bit of laminating later (of course!) and the new course emerged. It was indeed better and I was extremely pleased by the collated feedback comments courtesy of Jonathan Goodwin at the Insight Academy. Sometimes it does pay to be a perfectionist you know.
I have retained the films that I created with people from across Stoke on Trent who have lived experience of a safeguarding enquiry. The assembled learners were especially appreciative of Malcolm and his story. They were very moved by his honesty and also his passion to make positive changes and encourage other people in a similar situation to embrace a post traumatic response. A massive thank you to Lee from Expert Citizens for being instrumental in my interviewing the people who informed so much of the training. The training continues throughout March, April and May.
On with the comments, all 100% positive and in my case an affirmation that we are doing some really good work here:
Would you recommend this training session to others and why?
“Yes, engaging relevant real-world examples, hearing Malcolm's story was a privilege.”
“Very enjoyable - tough topics with some really useful & relatable case studies. Thank you to Malcolm for sharing his story!”
“Yes training is always engaging with Steve, participative and active, this keeps me engaged, interested and present!”
“I definitely recommend, session was informative and fun. Thank you to Malcolm for sharing his story.”
“Absolutely - Well thought through + well presented.”
“Defo! Steve makes any session enjoyable, interactive & interesting; I find I’m engaged throughout the day and take lots of learning & new knowledge away with me.”
“Informative, enjoyable, interactive, thought provoking, excellent trainer.”
“Very informative and interactive, good trainer easy to listen to, good videos content with real people good to see Malcolm had good outcome :) well done Malcolm.”
“Yes, excellent.”
“Yes, very informative.”
“Yes, very useful, engaging & informative.”
What did you learn during this session? Was there anything you wanted to learn from this training that wasn't there?
“Purposeful listening, I feel I listen but then taking that information to develop positive care.”
“Looking at shame stages & how these affect people. Increased understanding of the "human" element of safeguarding.”
“About approaches to engaging and working with individuals - ensuring they remain central to the safeguarding process - expert citizen testimony. The importance (reminder) of maintaining our resilience and awareness of emotional intelligence.”
“More effective ways of engaging people in safeguarding enquiries and achieving better more personalised outcomes for the person.”
“Whilst I am a reflector to reflect more to enhance myself + my practice.”
“I feel it has brought to the forefront the importance of being personal, keeping the person central.”
“Emotional Intelligence, DESC interviewing.”
“DESC all was very informative.”
2Great insight into interactions which happen in safeguarding.”
“All about emotional Intelligence, DESC.”
“Emotional Intelligence - Learnt DESC - Learnt. Thank you to Malcolm, the expert citizen for his contribution.”
How will the training you experienced shape your practice in the future?
“As above I think + better self-care.”
“Utilising techniques - bums on beds will definitely stick!”
“Gave practical tool to implement and share with others I supervise / support.”
“I will be more self-aware and better placed to gain engagement from others.”
“Enable me to enhance my supervision & support to others.”
“I will use DESC - really liked this! Keep the person central.”
“Enable me to understand people’s trauma and support them to express and understand their situation.”
“Emphasise on personalisation .”
“It has given me a greater understanding of the importance of the interaction between me and another person.”
“This will help me to better understand how people’s traumas affect their lives. How to better support them through this.”
“How to develop resilience, how to think about what questions to ask people in order to build relationships and trust. Develop active listening skills.”
Other Comments:
“Thank you Steven, another brilliant piece of training and for Malcolm for sharing his experiences.”
“Keep doing what you are doing, P.S Malcolm was amazing.”
“Thank you for sharing your story Malcolm, it is appreciated.”
“I though Malcolms involvement in the video was excellent and thank you for this.”