Greetings one and all,
Here I am with some lovely feedback from the troops at Stoke on Trent City Council. As I am sure you are aware I have been delivering my ‘That Human Moment’ training to staff from across Adult Social Care. Making Safeguarding Personal delivered in insolation could be a ‘tick box’ exercise, not so with Stoke on Trent City Council. The training builds on the work that we have been doing in regard to Motivational Interviewing and Trauma and Change. Hopefully by embedding these skills, we will begin to measure the successes of both the residents of Stoke and the members of staff. I have found each class to be comprised of extremely motivated and engaging learners.
As you can see from the collated feedback, the learners have been loving the training.
I have created a fully interactive, thought-provoking day of training that contains lived experience and several films highlighting the good work that people have done. Malcolm’s film is especially popular, with many people extremely moved by his honesty and conviction.
On completion of the training session has your knowledge increased? 100% positive response. What else would you expect?
What did you learn during this session?
“Different ways to communicate with people we are supporting”
“I learnt about assessing emotional intelligence and relating to an individual in talking with them. How to use and apply DESC.”
“What areas to improve in my emotional intelligence.”
“Shame and its impact insight into emotional intelligence.”
“More person-centred approach, emotional wellbeing, safeguarding how to write down.”
“The importance of communication + understanding the adult’s life - getting to know them as a person.”
“To ensure that the adult is for front of the assessment / safeguarding, to use effective language and involve the adult.”
“How to engage better with safeguarding users through self-awareness and active listening.”
“DESC - This way of talking to clients / staff will help me.”
“Ways of communicating with people, not making assumptions about people’s situations.”
“Practical conversation skills, reminders of basic who, what, why, when, more about my own emotional intelligence.”
“Learning about how to manage our own emotions to help us to do our work well. DESC - to use this tool for staff support.”
“Very interesting training, showing a different perspective on not being judgmental - looking at the overall picture. S/G dealing with awkward situations.”
“No I enjoyed everything about the course, Steve is an amazing tutor. I loved the assessing your emotional intelligence.”
“Active listening and how to use it.”
“Positive techniques, MSP making safeguarding personal, Relationship based practices, Poor practice.”
“Active listening.”
“My knowledge + awareness of making safeguarding personal has expanded. I have learned a more personalised approach DESC.”
“Particularly around the use of emotional intelligence and DESC questions.”
“DESC, approach to intervention, listening types, literal, emotional, meaning major barriers to communication (Carl Rogers) Different approaches to language emotional intelligence.”
“DESC - Model was really useful tool, The videos were powerful & I liked the focus on workers emotional intelligence & being aware of self.”
How will the training you experienced shape your practice in the future?
“How we can better support people to achieve their goals.”
“It has broadened my knowledge so I can apply.”
“Changing the way questions are directed, ensuring further PCP.”
“Consider communication who, what, where, when.”
“Making safeguarding reports.”
“Refreshed memory on motivational interviewing and open questions, I like how all the training fits together”
“It has given me a better perspective of issues that could compound situations that could be better dealt with by being more compassionate and sensitive to others shortcomings and trauma.”
“The way that I direct questions will be more open.”
“Having a greater awareness of the people who we are supporting.”
“More person centred, dedicate time to actually hearing the person and getting to know them as a person.”
“Use of DESC for practitioners to explore situations.”
“Using DESC - Very useful.”
“This will impact on my day-to-day practice.”
“This will be good for my day to day.”
“Concentrate on making safeguarding and my practice in general more personal.”
“DESC - how to approach things.”
“Improve the way I work with vulnerable people.”
“I will apply DESC when working with people in the future.”
“Will take it into everyday practice.”
“Change the way typing up assessments / reviews / reports - better approach to language DESC approach to interventions / communication.”
“Making safeguarding personal - Ways in which / skills & responses are used with people to promote actions.”
Would you recommend this training session to others and why?
“Yes its engaging and can help improve practice.”
“Yes very informative.”
“Yes very important to know and Steve is a brilliant + engaging. Fab to see service users involved – Malc.”
“Yes well put together & provided thoughtful insight.”
“All social workers & well-being assessors.”
“Yes, safe learning environment, not judgemental, Expert Citizen - Malcolm. So good to have real examples.”
“Steven very knowledgeable it was good to hear real stories from adults. Well done Malcolm.”
“Yes, An astounding "Yes"!!”
“Yes definitely as very engaging + humour!”
“Yes, Steve is an excellent trainer & keeps you engaged + focussed throughout, He is an excellent facilitator.”
“Yes interactive, high spirited + relevant.”
“Yes - the powerful aspect of Malcolms story pulls all of the elements together.”
“Yes, very good training well presented, very informative.”
“Very informative, enjoyable and liked the varied range of resources.”
“Yes.”
“Yes - Steven was very engaging throughout, made the topic fun, good laugh and knowledgeable.”
“YES! Steven, was engaging, insightful & interesting!”
“Yes.”
“Yes, very interactive session with good use of group work. Steven is very knowledgeable.”
“Absolutely.”
“Yes, Vital to effective to practice, Interactive, No role play, Real life experiences, chance to meet.”
“Yes - Puts the inspiration back into social work, the why we do it & not the process of doing it.”
Other comments:
“Malcolms story was insightful.”
“Malcolm & Joan were very good at expressing real life situations honest & transparent.”
“Steve was very knowledgeable, interactive, kind and caring he fed us!! :).”
“Always love to hear from real peoples experiences it was amazing to meet him and hear him in person. Amazing.”
“Thank you Steven, most enjoyable, Malcolm's journey was inspirational and very powerful.”
“Thank you to Steve and especially Malcolm for sharing his personal life.”
“It was inspirational and emotional listening to Malcolms story. It made me realise the importance of not judging a book by its cover. It was great to see Malcolm and how well he looked.”
“Malcolms story was insightful, and it was lovely to hear his thoughts. Thank you!”
“I enjoyed watching the videos, I liked the video about Malcolm and happy to see he had a good outcome in the end. I enjoyed talking to him and learning something from him. I wish him all the best for the future.”
“Fantastic training as ever.”
“Excellent training - enjoyed it.”