"I have improved my daily client recording techniques after attending the training." Factual Records
Greetings one and all,
Here I am, sharing the feedback from another Effective Factual Recording session with Birmingham City Council. What I am thoroughly enjoying is the fact that the news has started to spread, what news is that I hear you say? Well, conversations like this, ‘this course is supposed to be really good,’ said one of the learners at 9.30am and another added, ‘well, it’s Steven so it’ll be mint.’ Which lifted my spirits somewhat!
Effective factual recording could be a dry old subject, what I’ve attempted to do is make it specific to their roles and include scenarios that support their working environment. It’s all choc-full of filmed interviews and recordings that reinforce the learning. The new training films have been particularly helpful in getting the message across. All in all, a course that I’m finding rather rewarding to deliver.
“Steven explained everything in a much detail. There was enough information provided by Steven to understand the importance of factual recordings. There was enough time given in break out rooms to discuss the tasks. There was a lot of time and effort being put behind the scenes in creating videos which were very useful. I have improved my daily client recording techniques after attending the training. It was good work being put together and I enjoyed attending! Thank you 😊.”
“I thoroughly enjoyed the training especially as I am new to BCC. I liked the different video scenarios and the group tasks. Steven made the training interesting, and his style was engaging and very informative. I enjoyed interacting in the groups, which helped me to gain a different perspective from other colleagues within different departments. I am glad that I was able to participate, and it has given me more understanding into effective factual recording.”
“Excellent course thanks Steven with a good mix of presentation, practice, production & variety of activities. I’m sure it will be of great benefit to staff on our team, esp recent starters.”
“Trainer made everyone feel welcome. Trainer enjoyed the subject that he was talking about. Breaking up the training with interactive group sessions got everyone thinking about their different roles and what they could be done better. Trainer made it joyful and interesting. I thoroughly enjoyed the experience.”
“I found the course quite informative and useful. I was able to understand the trainer very well. The course was interesting and I should be able to use this knowledge in my every day working. Thank you for delivering the interesting and lovely course.”
“As always, the training was varied and engaging. It was good to think about something that we must do every day and to make sure the quality of our note keeping is the best it can be. It’s a very important part of most people’s roles which can be overlooked so it was good to look at what is best practice.”
“As always, Steven’s training is a pleasure to attend. He’s engaging throughout, and the various activities ensure I stay focused throughout the day. Received the PowerPoint slides at the end of the session too, which will be useful to read back through as a refresher. I particularly found the last task useful, as we could put our learning into practice by writing notes based on an interaction we’d watched on video. Small breakout groups allow for interesting and more in-depth discussions.”
“Really informative, helpful and enjoyable. Definitely learned something new today. Keep it up Steven. Amazing work. Thank You for another excellent training session. Loved it as usual.”
“Really enjoyed the training! Very easy to understand and easy to follow. Good discussions, enjoyed the tasks and group work. Nice to have videos throughout. Really enjoyed the training! If you do have anymore in the future please let me know 😊.”
“Mr Steven Talbot is amazing, well done shining star keep shining. Thank you for delivering a wonderful training you are inspiring, well done.”