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Trauma and Change with Insight Academy for Stoke on Trent City Council, July 2023, “Just brilliant.”



Brace yourself folks, the feedback is vast and it is alllllllll positive.


1. On completion of the training session has your knowledge increased?


20 Yes / 0 No


2. What did you learn during this session etc.


“I have learned how to be empathic and how to show empathy with people. I will not judge people on their choices.”


“I have learned lots! I’ve now got more awareness of what other people have gone through and how they have dealt with their issues and now live happy lives.”


“To have more empathy.”


“I have learnt how to be empathetic. To not make judgements about people who have experienced traumatic events in their lives.”


“I have learned a lot about myself. I have learned a lot about other people’s lives too. There were some excellent and brave contributions on the training and I believe we will all learn from them.”

“No there was nothing that wasn’t there. I found out just how important it is to recognise how trauma impacts people differently.”


“I have learnt how trauma can effect an individual and how I can tailor my approach to that individual.”


“A good understanding of trauma, Steven explained it all in detail and was brilliant.”


“I received helpful insights into how people have dealt with their trauma.”


“That different perspectives matter.”


“Looking at situations from a different perspective. I will ensure that I listen and understand rather than talk at people.”


“I would also love to know how to self-heal. I did learn that acknowledging and talking about your trauma helps.”


“How to better understand how traumatic experiences can impact life chances.”


“How the impacts of ACE’s doesn’t have to be lifelong and that people can grow out of their trauma. The DNA stuff was new to me too.”


“I did not know what to expect from this training. But it has given me a new insight into trauma and the way in which people can grow out of their trauma and live the lives they always should have had. I am looking forward to receiving the slides from the training today so that I can go over what I have learnt and start putting it into practice.”


“I learnt lost about other people and the contact they had with professionals that both helped and hindered their recovery from trauma.”


“I learnt about asking the right questions and finding out what was fuelling their behaviours.”


“That drug and alcohol use isn’t a life choice, it’s an illness.”


“It is all about asking the right questions in the right way.”


“It reinforced my need to be empathic with service users.”


3. How will the training you experienced shape your practice in the future?


“To keep to using few open questions and having patience.”


“It will help me think about the questions I ask service users. It will make me think more about cause and effect.”


“I will not be so judgemental, I enjoyed the ‘four bums on a bed’ which made me think about how I question people.”


“More empathetic and open.”


“It made me more empathetic and open.”


“I will bear trauma in mind when I’m working with customers. I don’t know what they may have gone through in their lives.”


“I have learned all about post traumatic growth, something I didn’t know about. I will alter my questioning style too. I will always remember to never ask more than three questions in a row otherwise you start interrogating people.”


“I feel it will be immensely helpful, however with the emotions I’m feeling right now, it would be hard for me to articulate this.”


“See above. Very well produced training from Steven. This will change me for the better.”


“To see differing perspectives. Some people I thought were having a ‘bad day’ may be living with trauma and I will work with them in a much better way now. Thank you Steve.”


“It will help me with my listening and understanding.”


“I will take time to listen to people more. I definitely feel I have a better understanding of what trauma is.”


“”It will help me to be more empathic in the work place.”


“It will reinforce the importance of how looking at an individual from a holistic standpoint is of paramount importance when supporting them.”


“This training opened my eyes (and made me cry). It gave me food for thought and made me think about my career.”


“I feel far more confident. “


“To look more at people and their perspectives.”


“To never judge, we never know what has gone on in people’s lives.”


“Keep to a few open questions, to listen and to use empathy.”


4. On completion of this training session etc.


20 Yes / 0 No


5. Was the trainer knowledgeable etc.


20 Yes / 0 No


6. Would you recommend this training session etc.


“Most definitely. Thought provoking. The trainer kept it very interesting throughout especially with the real-life stories.”


“Yes, very interactive and engaging.”


“Yes, VERY engaging.”


“Yes, very revealing and interesting, Steve has obviously put a lot of work into the training. Ryan’s journey was truly inspirational and it as amazing to meet him at the end.”


“Yes, because Steven knows real life and is good fun.”


“Yes, very informative and illuminating.”


“Steven is an enigmatic and wonderful, insightful trainer. Very knowledgeable with a brilliant sense of humour.”


“Yes, it is highly engaging and informative. It gets you thinking about your own experiences and how to approach traumatic experiences differently.”


“Yes definitely, the trainer Stephen was very interesting and it was all really interactive.”


Yes, definitely! Very informative and light hearted even though the topic was challenging, now that’s a skill Steve!”


“Very informative and moving.”


“Yes, interesting, fun, thought provoking, really moving and got me to focus on post traumatic growth.”


“Yes.”


“Absolutely, the trainer was knowledgeable, engaging and I felt that the content of the course closely aligned with the area of work that I am working in (adult social care). There was the right level of interaction in the class and it was lovely meeting Ryan at the end.”


“Yes, before the training even finished, I text my manager to say this should be mandatory for everyone.”


“Just brilliant.”


“Most definitely it was all really relevant to my job.”


“The course was very informative and the trainer (Steve) really knowledgeable.”


“Fantastic.”


“Very interesting and moving.”



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