Respect and Inclusion, “An excellent course, it excelled all of my expectations.” Staffordshire County Council, August 2024

Greetings one and all,
I recently delivered several ‘Respect and Inclusion’ sessions to folks from across Staffordshire County Council’s Traffic and Networking Teams. Their manager Lee sent me a raft of ideas to use in the training. The staff are having to deal with some fraught issues and angry exchanges from people in Staffordshire and beyond. I based the training on two other courses of mine and not just Respect and Inclusion. I incorporated elements of ‘Empathy fatigue / Burnout’ and ‘Dealing with Potential Aggression.’ I also created two bespoke films for the teams, both of which were greeted with much merriment!
To say that some of the assembled learners didn’t know what to expect from me, would be an understatement. I soon won them over and after each session I had a round of applause! I felt like I was stepping off stage. A giddy thrill! Feedback has been uniformly excellent and everyone said how they felt recharged and reinvigorated.
A massive thank you to all that attended and also a huge thanks to my actors who knock it out of the park, each and every time.
“Very informative, informal (which is what we need) and very good.”
“Very enjoyable day, really informative and FUN!”
“Steven was very engaging and you can learn without realising that you are learning! In a word – excellent 😊”
“The training was totally inclusive, informative and the trainer knowledgeable.”
“Very interesting training, Steven leaves you with much to reflect on. This was a great course that I hope will impact my colleagues as much as it did me.”
“Very self-reflective. A really good course. Thank you Steven.”
“An excellent course, it excelled all of my expectations.”
“This was a very good course and you can see the work that Steven has put into it, the drawings, the films he’s made himself, the fact that he is so knowledgeable and made the course about us. Excellent.”
“Brilliant!!!!”
“A really interesting course, a great day, I personally loved the way it was delivered. Everyone should be made to attend this! Many thanks Steve.”
“Steven was insightful, knowledgeable, friendly and great trainer. Thought-=provoking stuff, informative and helpful. Thanks again.”
“Excellent. This has expanded further on my understanding of self-awareness and realise that I may be in danger of empathy fatigue or burnout. Hopefully the team will also be aware of my hidden disability and its impact on both me and them.”
“Great content. Super engaging and informative. Refreshing. Pragmatic. Realistic!”
“Great course, very engaging and interactive. Each activity built on the last and we were allowed to gauge people’s views and perceptions.”