“Training with Steven is always amazing." Effective Factual Recording with BCC October 2023
Greetings one and all,
The weekend fast approaches and I have had one of the busiest and most rewarding weeks of my career so far.
Oh yes! We’ve learned, we’ve laughed, we’ve filmed and we have all been moved by the various stories from people with lived experience from across Stoke on Trent, Staffordshire, Cheshire East and Birmingham.
First of all, I delivered my very popular ‘Effective Factual Recording’ course to the troops from Birmingham City Council (BCC). As we all know, BCC is going through a period of readjustment. There’s no need for me to get into the financial situation, decisions have been made and now they are dealing with the consequences. There’s been a lot said about the comings and goings at the council and many people have failed to take into account the toll this is having on the staff. Luckily, the cohort who I taught this week were:
· Highly motivated
· Engaged
· And more than anything wanting to help and support people trapped in the cycle of poor housing and homelessness.
The training now incorporated a section on empathy fatigue and burnout. A subject close to my heart and the learners took to the self-care tasks with abandon. Everyone especially enjoyed the mediation task that we took part in at the end of the day.
Here is a smattering of learner feedback, all of which was 100% positive. Of course…
“Group activities helped keep me actively engaged, I liked the scenario videos that we had to analyse and study – this made it fun rather than just reading. I like how we all had our cameras on as it felt like we were back in the office.”
“Highly informative, provided for a good learning atmosphere, very knowledgeable - with a great deal of practical, work - applicable advice, with bibliography references for further reading, as well.”
“The most enjoyable training I have been on to date.”
“Steven clearly knows his stuff, the training films he created (just for us!) were both funny and moving and went a great way in demonstrating what not to do and what to do when working with customers who may be homeless. I loved the training. Thank you.”
“I felt that the training was engaging, well explained which made the content understandable and clear and easy to see how it can be used in the working environment. Group tasks were relatable and fun to participate in, the questions were good at starting conversations about the issues presented.”
“Training with Steven is always amazing. Easy to follow and the training is delivered in a well thought out manner. Steven has a voice that is easy to listen to, and always speaks clearly. I always look forward to training with Steven, it’s never boring.”
“Thanks for today was a really good training session.”
“Great interaction and I wish Steven could do all the training at the council. So engaging.”
“This is my first training session with Steven, and I can say it was very informative and enjoyable. Great way to work together as a team and it all really worked. This is the first-time using zoom to do this type of training and it was very well put together. Thoroughly enjoyed it. Look forward to doing many more.”
“Very informative Helpful interesting and interactive. Really enjoyed the training.”