Respect and Inclusion - fighting the unconscious bias with Helping Angels

Monday of this week brought me to Helping Angels, based in Stoke on Trent and covering the county of Staffordshire. They offer personalised care to an array of individuals who have care and support needs. They work tirelessly to ensure that people are remaining as independent as possible and are engaged and motivated. I love creating bespoke training for the troops at Helping Angels as they are never shy of coming forward and want the absolute best for both their customers and their staff. With the assistance of both their Chief Executive, Kelly Caddy and HR and payroll officer, Lindsey, I created an array of interactive, educational, kinaesthetic learning tools to equip them with up to date Equality and Diversity knowledge.

My Respect and Inclusion sessions are always something of a talking point, especially when the learners really ‘get it,’ and by golly the Helping Angels learners certainly got it. So, a huge thank you to all concerned. We had a packed training room at one of my favourite training venues, The Bridge Centre, Birches Head in Stoke-on-Trent.

Here is a little sample of the 100% positive feedback from the learners:

“I wanted to gain a better understanding of how to improve my attitude toward others and this did just that.”

“I wanted more knowledge and understanding and Steve made it all come alive. Thank you.”

“I wanted to better understand the legislation and yes my needs were met, with bells on.”

“I now understand how some people may feel, the ‘Take a walk through Stoke’ game really made me think.”

“Very informative course and a good laugh too!”

“I feel that I have lots to think about now!”

“The course was very interesting and real eye opener. Really enjoyed it.”

“I wanted a refresher on E and D, it was good to see the examples being put into practice. I particular enjoyed the ladder of inference and will look further into this regarding staff feedback and challenging.”

“Yes, my learning needs were met - I wanted to have a clear view around the laws that are linked to E and D.”

“GREAT session, really informative.”

"Your films are brilliant and love that they reprersent people from Stoke-on-Trent."

“Thank you for another great session, really enjoyed this.”

“I gained information on how people can easily be misunderstood and prejudge people without realising or knowing they’ve done it.”

“Thank you Steven.”