“A quality training programme." Difficult Conversations Training with Birmingham City Council
On Monday of this week, I delivered my brand-new course, ‘Tackling Difficult Conversations’ with Birmingham City Council and lo and behold – it went down a storm! The new training films were embraced wholeheartedly. We laughed, we learned and we had many a debate, all was good with the world and afterwards I felt pretty elated by the feedback and the interaction from all of the learners. I was particularly taken by a few of the learners who attended the class. They took time to tell me how anxious they can get on training and how I created a safe, comfortable arena for them to talk openly and honestly about their issues. Everyone remarked on how inclusive the training was and how they all felt they were allowed to take part fully and share their views.
All in all, a great start to my last working week of 2022!
Here is a smattering of the learner feedback, as always 100% positive. Many thanks to Birmingham City Council for continually supporting and championing my endeavours.
“Very well presented and interactive training.”
Shaida
“I think the course is a great way of learning how to get a person to open up more, using strategies such as open questions and active listening. I look forward to putting it into practice. I would be interested to see how this would work when dealing with a difficult situation. Steven was very easy to understand, had a good way of engaging with everyone and was really pleasant.”
Marie
“Thank you, Steven. The training session was very informative and engaging, I enjoyed the exercises we did to further test our understanding on the theory you shared with us. Your energy levels and tempo were just right for the audience. You made feel relaxed and gave me the confidence to share my experience and speak in the group settings. You actively listened to everyone and showed genuine interest is our work and your examples and scenarios were realistic and I could relate to them. The learning I have received will empower me to use different options in managing some long standing and complex staffing issues in my service area and will enable me to support my managers to achieve the best outcomes.”
Jas
“I really enjoyed this course; I liked how Steven unpacked different ways to manage various situations. The guidance and techniques on how to apply, to resolve conflicting situations was very insightful. As communication and behaviours can play a huge impact on lives all around us, using them effectively can result in a positive resolution. It was a pleasure to do this course. Thank you.”
Arisha
“A quality training programme. Very enjoyable and informative.”
Stephen
“A very reflective session that helped me take the time out from a busy schedule that helped me think about my behaviours in work, and not get stuck in the negatives. I don’t know if the call centre staff are being encouraged to do this training, but back in the day when I worked there they used to run this sort of thing as a mandatory training in customer services and I think that was a good thing, I always benefit from being encouraged to take the time for personal reflection and make sure I am on the right track. Work is such a high percentage of my life I would rather be making a positive contribution and getting along with my colleagues.”
Rachael
“Thanks for an enjoyable day training today. Trainer was knowledgeable, approachable and entertaining. Good resources/activities. Good use of videos/audio recordings. Nice to get to discuss issues with other members of staff in the training.”
Sarah